Quality Policy

  • Consistently meeting or exceeding our clients’ needs and expectations by providing high-quality local and foreign workers.
  • Continuous improvement in the effectiveness of the quality of management system to achieve customers’ satisfaction.
  • Continuously improving our services to meet the changing needs and expectations of our clients and their workers. 
    We regularly review our processes, procedures, and systems to identify areas for improvement and implement appropriate measures.
  • Comply with all relevant legal and regulatory requirements related to our services, including those related to recruitment, living quarters, transportation, and payroll. We maintain a comprehensive understanding of these requirements and ensure that all our activities are in accordance with them.

Quality Objectives

  •   To sustain a placement rate of 200 high-quality local and foreign workers annually, matching our clients’ needs and expectations, by continuously improving our recruitment process each year.
  •  To achieve 80% satisfaction from our clients’ rating based on our services.
  • To maintain 99.5% accuracy in payroll transactions and ensure that all payments are made on time in accordance with legal and regulatory requirements by continuously reviewing and improving our payroll system.
  •  To implement at least 12 improvements in demonstrating our commitment to continuously improving our services every year.
    To achieve zero accidents during transportation of client’s workers and to their workplace every year.

ISO 9001:2015

Fairwork is honored to have earned the ISO 9001 Certification, a prestigious international standard that confirms our dedication to meeting and exceeding customer expectations. This certification highlights our commitment to delivering reliable service, exceptional support, and continuous improvement in our quality management practices.

We pledge to uphold the highest standards of quality and consistency in our services. Our quality policy is effectively communicated within the organization and regularly assessed to ensure it remains relevant and effective.

Our Scope:

  • Provision of Human Resource Management including recruitment of local and foreign workers, hostel, transportation, and payroll services.
  • HQ: E-26-2, Bay Avenue, Lorong Bayan Indah 2, 11900 Bayan Lepas, Penang, Malaysia 
  • Site: E-22A-3 & E-26-3, Bay Avenue, Lorong Bayan Indah 2, 11900 Bayan Lepas, Penang, Malaysia

    View Our Certificate of Registration