Retail Managers (Electrical/IT/ Furniture/Bedding Division)

Job Description

Retail Store Manager (Electrical/ Computer & Communications/ Furniture / Bedding)
📍Klang Valley
Reporting to: Operations Manager

SCOPE AND GENERAL PURPOSE OF THE JOB
Handling and overseeing all the day-to-day processes that are carried out in the store.
Able to manage the product inventory, sales persons, goods for display, sales, etc.

MAIN DUTIES AND RESPONSIBILITIES

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control;
• Analyzing sales figures and forecasting future sales volumes to maximise profits.
• Analyzing and interpreting trends to facilitate planning

JOB DESCRIPTION

• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.