Van Driver (Full Time)

Job Description

Essential Duties and Responsibilities
Customer Management

• Attend to customer need at all times in a professional, friendly and courteous manner.
• Shipment Delivery is to meet RDD
• Provide timely customer feedback to Supervisor
• Follow up on all customer enquires
• Direct Customer to the right DHL department when further information are required
• Inform Supervisors on all service related issues
• Be accountable and honest and meet performance expectation
• To provide suggestion to improve operation efficiencies or business need
• To be able to meet special delivery
• To be able to participate in shipment sorting and unloading
  Stakeholder Management
• To be able to work with contractors to ensure that shipments beyond a courier’s capability
  are attend to on a urgent basis
• To alert concerned Officers in advance when contractor help is required
• To be able to separate shipment belonging to contractor early
• To meet the expectation of delivery as per service memo by CS
• To provide quality feedback to customer service on service incidents when need arises
• To be able to communicate with CS when customer needs changes and uses initiative to
  meet customer need
• To be able to provide good sales lead to sales team
• To build good rapport with sales team and customer for continuous business
• To be able to provide quality feedback to Sales when shipment profile changes or when
  competitors are prospecting the customer.
  Process
• Deliver without delay all inbound shipments
• Collect within a standard time frame, all shipments and ensure these are passed over to
  processing without delay
• Electronically Record via a scanner (or manually if required) all shipment process activities
• Ensure all cash transactions resulting from the delivery or collection of shipments
• Ensure the maintenance of allocated vehicle
• Perform duties professionally and courteously in line with Company image with respect to
  all road users
• Ensure the security and integrity of all shipments whilst in his/her care
• Reconcile all non-delivered shipments and ensure priority is given to these for the next
  delivery cycle
• Provide accurate and complete paperwork records for shipment movement and any
  financial transactions
  People
• Incumbent has no direct reports and authority over country line and functional personnel.
  Nevertheless he/she must be able to demonstrate ability to influence decisions/actions
  through provision of value-added inputs into the organisation’s business processes
  Desired Skills / Qualifications
• Driving License & GDL
• More than 1 year of Driving Experience
• Preferably those with experience in courier services.
  Minimum Educational Qualification
  ▪ Minimum SPM or higher qualification