Customer Service Representative ( 1-year contract)

Job Description

·Standard order management including expedites/pull ins/cancellation/push outs.

·Support Customer’s RMA & other RMA related FA support.

·Support review of account booking/backlog/billing with Sales.

·Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.

·Partner with Sales to manage all Renesas communications with Distis/customers.

·Renesas contact for Distis and Sales for any other topics.

Additional detail:

·Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).

·Customer Service process knowledge, passionate in delighting customers by rendering excellent support

·Knowledge of Order management system, eg: SAP, Model N, Oracle.

·Fluent in English & Chinese in both oral and written, Japanese language is a plus

·Must possess strong problem solving, communication and interpersonal skills.