Vishaal Manoj Kumar Taratiawala

As I neared completing my Diploma in IMI International Hotel & Tourism, I made a decision to continue my internship program at the all-suite luxury,Eastern & Oriental Hotel. This helped me gaining valuable experience in guest relations during my six-month stint as I was mentored by industry professionals, I honed my communication and customer service skills, solidifying my passion for hospitality.• Welcome guests upon their arrival at the lobby and assign their room keys. • Perform all the check in and check out tasks of guests at the Victory Annexe using the Opera PMS. • Attend the phone reservations of all the guest and process their request. • Respond to guest feedback and complains made in a timely and professional manner. • Co-ordinates with all departments concerned to maintain Front Office functions properly. • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests. • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

During my internship at Digital Penang, I was exposed to a dynamic and fast-paced environment that challenged me to push beyond my comfort zone and explore new horizons. Immersed in the vibrant ecosystem of digital innovation, I had the opportunity to work alongside seasoned professionals and industry experts, gaining invaluable insights into the intricacies of the digital landscape.• Developing creative and well-thought-out social media ideas/strategies for #HawkerDahDigital program. • Coordinating with marketers' and promoters to create and handle the Instagram & Facebook account of the hawkers. • Measuring the success of the #hawkerdahdigital campaign by monitoring and reporting on the performance of the posts and audience reactions on Facebook Business Manager via Clickup • Keeping track of Marketers' and Promoters' performance based on (such as social media influencers), pitching potential marketing campaigns and strategy. • Monitoring and coordinating related parties within the Digital Coach program to organise free basic digital classes for the public to attend online/physically (#DahDigitalCampaign).

After graduating from Wawasan Open University with my Bachelors in Sales & Marketing (Hons), I decided to continue to work full-time in sales to gain knowledge and practical insights. I embarked on a journey of professional growth, embracing the challenges and opportunities that awaited me in the corporate world.• Promote and sell PSDC training programs to members and non-members during face-to-face meetings, telemarketing or, promotional activities & update daily records in HubSpot • Identify areas to cut costs and to improve performance, procedure, and/or policies, related to the programs. • Conduct market survey to understand customer participation, satisfaction, and effectiveness of marketing tools. • Ensure quality of trainers when delivering programs through program/participants’ post-evaluation. • Implement strategies to maintain present clients and penetrate new markets. • Undertake additional responsibilities where and when deemed appropriate by the management or direct report.

Back during the COVID-19 pandemic, I found myself drawn into a new venture: assisting my mother in her home-based catering business, Preeti's Farsan Penang. Stepping into this role, I took on the responsibility of revitalizing the business, infusing it with fresh ideas and innovative marketing strategies.• Plan and execute a marketing strategy for Preeti’s Farsan Penang and for food products or services. • Continually review changes to the market, consumer trends and the activities of competitors, adjusting the marketing plan. • Responsible for timely recording and reporting of accurate financial transactions using Microsoft Excel • Promote products, services, and sharing content over social media by editing videos using iMovie & Capcut. • Keep track of data and analyse the performance of post via Meta Business Suite. • Assist in kitchen, both during food preparations and delivery of food to customers.

After ending my role as Marketing Manager at Preeti's Farsan, I embarked on a journey to delve deeper into the realm of digital marketing. Recognizing the transformative power of online platforms, I founded my own company with a clear vision: to empower and support SMEs, startups, and small businesses in leveraging the potential of social media for their growth. • Plan highly targeted and actionable content tailored to the challenges faced by start-ups & SMEs. • Engage with experts, young entrepreneurs, and business advisors to deliver valuable content on topics relevant to the target audience. • Develop and execute social media campaigns targeting start-ups, small business owners, and entrepreneurs. • Identify strategic partnerships with organizations, accelerators, and service providers catering to start-ups. • Meeting with clients and other stakeholders to pitch potential marketing campaigns and strategy.