Shankar
About Candidate
I had 3+ years exeprience in this industry while staying on top of the ever changing technological advancements. In my prior position, my interpersonal and communi- cation skills came in when I was tasked with training employees and support staff on the management system and all operating systems the company utilized. I also researched, analyzed and assessed new technologies for instruction applications to improve learning outcomes. This included arranging technologies’ demonstrations that were used for all employee and support staff instruction.
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Work & Experience
Provided all the needed information on promoted products and services. Assisted customers in finding the suitable products. Provided advice and guidance on product selection to customers. Consistently seek new product knowledge to act as an expert for the customer. Engaged with the customer and discover their wants and needs.
Installed and configured handware and software components to ensure usability. Troubleshooting hardware and software issues. Ensured electrical safety standards are met. Repaired and replaced damaged hardware. Upgraded the entire system to enable compatible software on all computers. Installed and upgraded anti-virus software to ensure security at the user level. Performed tests and evaluations of new software and hardware. Provided support to users and being the first point of contact for error reporting. Established good relationships with all departments and colleagues. Conducted daily backup operations. Managed technical documentation.
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